FAQ’s
What method do you use to clean carpeting?
Atlantic Cleaners cleans according to all carpet manufacturer’s recommendations. We have experience in all the various cleaning methods. The main method we use to clean carpeting is hot water extraction which is recommended by most of the major manufacturers
How long does the carpet take to dry?
Typically, it takes 6-12 hours to dry completely. Usually, it is damp to the touch when we leave. It depends upon the carpet density, humidity, and air flow. However, we supply shoe covers and your carpet can be walked on after the first hour has passed.
Does your cleaning process soak the backing of my carpeting?
No, although our process rinses the carpet fibers deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed but left only damp to the touch.
Can you remove pet odors?
Pet odor is a very common problem. We can definitely help you deal with your pet challenges. From minor problems to major headaches Atlantic Cleaners can help find the solution that works best for you.
The problem with pet odor is that they can be much deeper than they might first appear. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet, then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the underside of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.
Left untreated over a period of time, pet odor can become absorbed into many of the porous materials in your home. Draperies, sheetrock, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odors.
At Atlantic Cleaners, we offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Atlantic Cleaners, we can help you meet those challenges.
I heard it’s best to wait on cleaning my carpets as long as possible is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The buildup of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in each area, the more often the carpet will need cleaning.
Are the products you use safe?
Yes, we are an eco-friendly company using only products that are certified green with the EPA.
Do you guarantee your work?
We offer a 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon your request.
Our mission is to provide you with the most outstanding service experience you have ever received.
What are those black lines under the baseboards and doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period and is not noticed until a build-up has occurred.
This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers!
Are you insured?
Yes, we are.